Shipping Policy

SHIPPING INFORMATION

  • Free shipping on all orders over $75
  • Flat rate of only $9.95 on all orders within Australia (standard shipping time)
  • Fixed Express shipping rate of $19.95 for all orders within Australia. When choosing this option you accept that Express Post is the fastest service we can offer and not a guaranteed next day delivery.

 

  • All items are usually shipped within 1-3 business days of payment, Monday - Friday during normal business hours. If there is a delay in shipment, we will contact you as soon as possible.
  • During Sale/Promotion/Busy Periods, orders may take a bit longer to process. Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number.
  • Orders placed after 12pm AEST will be processed and will leave the warehouse the next business day.
  • For Bulk Orders, please note that it may require additional processing time for shipment.
  • If you received any confirmation that says you have a “Dropship” items, it means that the merchandise items will be ship directly from the manufacturer and will arrive separately from other items on your order.

 

  • Estimated Delivery Times
    • Brisbane    :  Approximately 1-3 Business Days
    • North QLD :  Approximately 2-5 Business Days
    • NSW          : Approximately 2-5 Business Days
    • ACT           : Approximately 2-5 Business Days
    • Victoria       : Approximately 3-5 Business Days
    • Sth Aust     : Approximately 4-6 Business Days
    • WA             : Approximately 4-7 Business Days

 

  • Please allow up to 10-14 business days for rural deliveries.
  • We will not be held responsible for any loss or damage incurred during transit caused by the courier which we have no control over. Same as incorrect delivery address provided.
  • We will not be held responsible for delays caused by courier companies once we have dispatched your parcel.
  • Pick Up is available from our Sumner Park Shop; however, it would best to contact the shop prior to placing order to double check if there is any item not available.