Our team are working hard to despatch orders on time, but deliveries are being delayed by Australia Post due to COVID-19.
Australia Post are experiencing delays in processing and delivering parcels due to a high volume of parcels in their delivery network.
They are prioritising the delivery of medical & pharmaceutical essential items at this time. As a result of this, they are unable to guarantee our normal delivery times.
Australia Post have had to change the way they are processing deliveries, which means the parcel may not be scanned when it has been handed over to them or on its journey to you. If you have received a tracking number from us, this means your parcel is now with Australia Post and on its way to you.
We appreciate your patience and understanding at this time and please be assured they are doing their best to get you your order, but it will take longer than usual.
- Free shipping on all orders over $75
- Flat rate of only $9.95 on all orders within Australia (standard shipping time)
- Fixed Express shipping rate of $19.95 for all orders within Australia. When choosing this option you accept that Express Post is the fastest service we can offer and not a guaranteed next day delivery.
- All items are usually shipped within 1-3 business days of payment, Monday - Friday during normal business hours. If there is a delay in shipment, we will contact you as soon as possible.
- During Sale/Promotion/Busy Periods, orders may take a bit longer to process. Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number.
- Orders placed after 1pm AEST will be processed and will leave the warehouse the next business day.
- For Bulk Orders, please note that it may require additional processing time for shipment.
- If you received any confirmation that says you have a “Sydney Warehouse” item, it means that the merchandise items will be ship directly from our Sydney Warehouse and will arrive separately from other items on your order.
- Estimated Delivery Times
- Brisbane : Approximately 1-3 Business Days
- North QLD : Approximately 2-5 Business Days
- NSW : Approximately 2-5 Business Days
- ACT : Approximately 2-5 Business Days
- Victoria : Approximately 3-5 Business Days
- Sth Aust : Approximately 4-6 Business Days
- WA : Approximately 4-7 Business Days
- Please allow up to 10-14 business days for rural deliveries.
- We will not be held responsible for any loss or damage incurred during transit caused by the courier which we have no control over. Same as incorrect delivery address provided.
- We will not be held responsible for delays caused by courier companies once we have dispatched your parcel.
- Pick Up is available from our Sumner Park Shop; however, it would best to contact the shop prior to placing order to double check if there is any item not available.
Whilst we endeavour to keep accurate computer stock levels, some information is provided by third party suppliers so subject to unforeseen errors in their stock levels. In the very unlikely event an item you have purchased is found to be sold out we will refund that item.