Shipping Policy

SHIPPING INFORMATION

  • Free shipping on all orders over $75
  • Flat rate of only $9.95 on all orders within Australia (standard shipping time)
  • Express shipping will be calculated based on the parcel’s weight and location.
  • All items are usually shipped within 1-2 business days of payment, Monday - Friday during normal business hours. If there is a delay in shipment, we will contact you as soon as possible.
  • During Sale/Promotion/Busy Periods, orders may take a bit longer to process. Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number.
  • Orders placed after 12pm AEST will be processed and will leave the warehouse the next business day.
  • For Bulk Orders, please note that it may require additional processing time for shipment.
  • If you received any confirmation that says you have a “Dropship” items, it means that the merchandise items will be ship directly from the manufacturer and will arrive separately from other items on your order.
  • Estimated Delivery Times
    • Brisbane - Approximately 1-3 Business Days
    • North Queensland - Approximately 2-5 Business Days
    • Sydney - Approximately 2-5 Business Days
    • Melbourne - Approximately 3-5 business Days
    • Adelaide- Approximately 4-6 business Days
    • Perth - Approximately 4-7 Days
  • Please allow up to 10-14 business days for rural deliveries.
  • We will not be held responsible for any loss or damage incurred during transit caused by the courier which we have no control over. Same as incorrect delivery address provided.
  • Pick Up is available from our Sumner Park Shop; however, it would best to contact the shop prior to placing order to double check if there is any item not available.